Shipping policy

Shipping Policy

Last Updated: July 25, 2026

Thank you for shopping with Silvia3DTreasures! Every order is carefully created with attention to detail, and many of our products are custom-made just for you. Please read our shipping policy below before placing your order.

Processing Time

Most of our products are made to order and begin production after your order is confirmed.

Standard processing time: 3–7 business days
Personalized or custom-designed items may require additional processing time depending on the complexity of the design.
If a design proof is required, production will begin only after you approve the final design preview.

During holidays, sales, or periods of unusually high demand, processing times may be longer. If significant delays occur, we will contact you using the email address provided with your order.

Design Approval

For personalized products, you may receive a digital design preview before production begins.

Please review your proof carefully. Production will not begin until the design has been approved.

Once production has started, changes or cancellations may no longer be possible. Please refer to our Refund Policy for additional information.

Shipping Rates

Shipping costs are calculated during checkout based on your delivery address, package size, and selected shipping method.

Any free shipping promotions will be clearly indicated on our website.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Delivery estimates may vary depending on your location and the shipping carrier.

Typical delivery estimates are:

Canada: 2–8 business days
United States: 4–10 business days
International: Delivery times vary by destination.

These estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information (when available).

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

While we work hard to ship orders promptly, Silvia3DTreasures cannot guarantee delivery dates.

We are not responsible for delays caused by:

Weather
Customs processing
Postal service interruptions
Carrier delays
Incorrect shipping information provided by the customer
Events beyond our reasonable control

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible.

If your order has not yet shipped, we will do our best to update the address.

Once an order has been shipped, we may not be able to make any changes.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photographs of:

the damaged product,
the shipping box,
the shipping label,
and any damaged packaging materials.

If your tracking shows that your package was delivered but you have not received it, please first check with household members, neighbors, or your local postal carrier before contacting us.

We will gladly assist you in opening a claim with the shipping carrier when appropriate.